Privacy Policy

1.Introduction

1.1 At RBK Payments Limited, we prioritize the privacy and protection of our website visitors and service users.
1.2 This policy outlines our role as a data controller concerning the personal data of our website visitors and service users. This means we are responsible for deciding how and why your personal data is processed.
1.3 Our website utilizes cookies to enhance user experience. We will seek your consent for the use of non-essential cookies upon your first visit, as they are not critical for our website and services to function.
1.5 Throughout this document, references to “we”, “us”, and “our” denote RBK Payments Limited. For further details about our organization, please refer to Section 13.

2 .How Your Personal Data is Handled

2.1 In Section 2, we detail:

(a) the types of personal data RBK Payments Limited may handle;

(b) for personal data not directly provided by you, its sources and the categories of such data;

(c) the objectives for processing personal data; and

(d) the legal foundations for these processes.

2.2 Your interaction with our website and services (“usage data”) may be tracked by us. This includes details such as your IP address, geographical location, browser type and version, operating system, referral sources, visit duration, page views, and navigation paths, as well as the timing, frequency, and pattern of your service interactions. This data is gathered through our analytics tracking system and is used to analyze and enha…
[16:39, 4/8/2024] RBK Payments Limited: 3 Sharing Your Personal Data
3.1 RBK Payments Limited entrusts financial transactions related to our website and services to Equals Connect Limited. We share your transaction data with Equals Connect Limited solely as needed for processing your payments, issuing refunds, and managing any complaints or queries about those payments and refunds. Equals Connect Limited operates under the regulation and licensing of HMRC as a Money Service Business (MSB), with Registration No: 07131446 and Licence No: 12594438. Additionally, it is authorized by the Financial Conduct Authority as an Authorised Payment Institution, holding Firm Reference Number: 671508.

3.2 Your personal data is not shared with any third parties, aside from what’s mentioned.

3.3 Beyond the specific instances of personal data sharing outlined in this section, RBK Payments Limited may disclose your personal data if required for legal compliance, to protect your or another person’s essential interests, or for the establishment, exercise, or defense of legal claims. This includes sharing information for both court proceedings and administrative or out-of-court procedures.

3. Sharing Your Personal Data

3.1 RBK Payments Limited entrusts financial transactions related to our website and services to Equals Connect Limited. We share your transaction data with Equals Connect Limited solely as needed for processing your payments, issuing refunds, and managing any complaints or queries about those payments and refunds. Equals Connect Limited operates under the regulation and licensing of HMRC as a Money Service Business (MSB), with Registration No: 07131446 and Licence No: 12594438. Additionally, it is authorized by the Financial Conduct Authority as an Authorised Payment Institution, holding Firm Reference Number: 671508.

3.2 Your personal data is not shared with any third parties, aside from what’s mentioned.

3.3 Beyond the specific instances of personal data sharing outlined in this section, RBK Payments Limited may disclose your personal data if required for legal compliance, to protect your or another person’s essential interests, or for the establishment, exercise, or defense of legal claims. This includes sharing information for both court proceedings and administrative or out-of-court procedures.

4. International Data Transfers

4.1 This Section outlines the circumstances under which your personal data may be transferred internationally, outside of the United Kingdom (UK).

4.2 RBK Payments Limited operates with offices and data facilities located in the UK, the United States (US), and India. While the UK has established its own data protection laws post-Brexit, it recognizes certain countries as having adequate data protection regulations comparable to its own. Data transfers to countries that the UK government has deemed to have adequate data protection standards, such as these locations, are safeguarded by appropriate measures, including the adoption of standard data protection clauses that have been approved by the UK data protection authorities.

5 .Data Retention and Deletion

5.1 In this Section, RBK Payments Limited outlines our policies and procedures for data retention, crafted to ensure adherence to legal obligations concerning the retention and deletion of personal data.

5.2 We hold personal data only as long as necessary for the specific purposes for which it is processed.

5.3 Despite the guidelines mentioned above, RBK Payments Limited may keep personal data if such retention is required to meet legal obligations, or to protect the vital interests of you or another individual.

6. Policy Updates

6.1 RBK Payments Limited reserves the right to modify this policy periodically by posting an updated version on our website.

6.2 We recommend reviewing this page occasionally to stay informed of any policy changes.

6.3 For major updates to this policy, we may also send notifications directly to your email.

7 .Your Rights

7.1 This Section outlines your rights under data protection legislation, as applicable within the United Kingdom. Given the complexity and breadth of your rights, we encourage you to consult relevant legal texts and regulatory guidance for comprehensive insights.

7.2 As a data subject, you are afforded the following principal rights:

(a) The right to access your data;
(b) The right to rectify incorrect or incomplete data;
(c) The right to erase your data under certain conditions;
(d) The right to restrict data processing in specific circumstances;
(e) The right to object to data processing based on particular grounds;
(f) The right to data portability, allowing you to obtain and reuse your data across different services;
(g) The right to lodge a complaint with a supervisory authority; and
(h) The right to withdraw consent at any time.

7.3 You have the right to verify whether we are processing your personal data and, if so, to access the data along with supplementary information. This includes the reasons for processing, the categories of personal data involved, and the recipients of your data. Subject to others’ rights and freedoms, we will provide a copy of your personal data free of charge. However, we may charge a reasonable fee for additional copies.

7.4 Should any of your personal data be incorrect or incomplete, you have the right to have it rectified or completed, taking the purposes of the processing into consideration.

7.5 Under certain conditions, you are entitled to the deletion of your personal data without undue delay. These conditions include instances where the data is no longer necessary, consent has been withdrawn, or the data has been unlawfully processed, among others. Exceptions to this right include when processing is necessary for free speech, compliance with legal obligations, or the establishment, exercise, or defence of legal claims.

7.6 You have the right to restrict processing of your personal data in situations such as contesting the accuracy of data, unlawful processing where you oppose deletion, or when we no longer need the data but you require it for legal claims. If processing is restricted, we may store your data but will process it only with your consent or for legal claims, protection of others’ rights, or important public interest reasons.

7.7 You can object to our processing of your personal data if it is based on our legitimate interests or the performance of a task in the public interest/exercise of official authority. Upon objection, we will cease processing unless we can demonstrate compelling legitimate grounds overriding your interests, rights, and freedoms, or for the establishment, exercise, or defence of legal claims.

7.8 You have the right to object to processing of your personal data for direct marketing purposes, which includes profiling to the extent it is related to such direct marketing.

7.9 If your personal data is processed for scientific, historical research, or statistical purposes, you have the right to object on grounds relating to your particular situation, unless the processing is necessary for public interest tasks.

7.10 Where processing of your personal data is based on consent or necessary for the performance of a contract (and occurs via automated means), you have the right to receive your data in a structured, commonly used, and machine-readable format. This right does not apply if it adversely affects others’ rights and freedoms.

7.11 Should you believe that our processing of your personal information infringes data protection laws, you have the right to lodge a complaint with the UK’s Information Commissioner’s Office (ICO) or the supervisory authority in the EU member state of your habitual residence, your place of work, or the place of the alleged infringement.

7.12 If our processing of your personal data is based on consent, you have the right to withdraw that consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.

7.13 You may exercise any of your rights regarding your personal data by contacting us in writing.

8 Understanding Cookies

8.1 A cookie is a small text file composed of a unique identifier (a sequence of letters and numbers) sent from a website’s server to your web browser, where it is saved. Each time your browser requests a page from the server, this identifier is sent back, allowing the *8 website to recognize your browser.

8.2 Cookies are categorized as either “persistent” or “session” based: persistent cookies remain in your web browser until their expiration date, unless removed earlier by you; session cookies expire at the close of your browsing session, which occurs when you close your web browser.

8.3 Generally, cookies do not hold information that can identify you personally. However, any personal data we hold about you may be linked to the information obtained from and stored in cookies.

9 .Cookies that we use

9.1 We use cookies that are required for the functionality and security of our website only.

10 .Cookies from Our Service Providers

10.1 Cookies are employed by our service providers, which may result in them being stored on your computer upon visiting our website.

10.2 To understand and improve the usage of our website, we utilize Google Analytics. This service collects data about website interactions through cookies, aiding in the generation of detailed reports on website activity and usage patterns. You can review Google’s approach to data privacy and their use of cookies in their privacy policy, available at: https://policies.google.com/privacy. The specific cookies used by Google Analytics include: [Please insert specific cookie names here, such as _ga, _gat, _gid, etc.].

11 .Cookie Management

11.1 You can manage your cookie preferences directly within your web browser to refuse or delete cookies. Since the process can vary depending on the browser and its version, below are links to guides for the most common browsers, providing current instructions on how to block and delete cookies:

(a) For Chrome users, guidance is available at https://support.google.com/chrome/answer/95647.
(b) Firefox users can find instructions at https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences.
(c) Opera’s cookie management tips are found at https://www.opera.com/help/tutorials/security/cookies/.
(d) Internet Explorer users can refer to https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies.
(e) Safari’s cookie settings can be managed by following https://support.apple.com/kb/PH21411.
(f) Edge users can adjust their cookie settings at https://privacy.microsoft.com/en-us/windows-10-microsoft-edge-and-privacy.

11.2 Be aware that blocking all cookies can negatively affect the usability of many websites.

11.3 By choosing to block cookies, you might lose access to certain functionalities on our website, impacting your experience

12 .Contact Information

12.1 RBK Payments Limited is the owner and operator of this website.

12.2 Our company is registered in London, England, with the registration number 15172310.

12.3 The principal place of business and registered office address is The 167-169 Great Portland Street, London, England, W1W 5PF.

12.4 To get in touch with us, you can:

(a) Send mail to our postal address provided above;

(b) Use the contact form available on our website at https://rbkpay.com/contact/;

(c) Call us on our mobile number, +44 (0)7488818727;

(d) Email us at info@rbkpay.com.

13.Data protection officer

13.1 Our data protection office is Ankush C., and can be contacted on info@rbkpay.com